Help centre
Frequently asked questions
Everything you need to know about finding providers, sending enquiries and staying safe. Still stuck? Email support@yellowironrent.com.
What does Yellow Iron do? +–
Yellow Iron is a UK marketplace that helps you find local, independent providers for transport and equipment work — removals and man-and-van jobs, furniture delivery, waste removal, vehicle transport and operated plant hire. You describe what you need and contact providers directly.
Does it cost anything to search or get in touch? +–
No. Searching and sending an enquiry are free for customers. Listing a service is free for providers during the marketplace launch, so you can join without a subscription.
Do I need an account to browse? +–
No account is needed to browse services or send an enquiry. An account is only required if you want to post a task, manage your enquiries or list your own service as a provider.
How much will my job cost? +–
It depends on the job, distance, access and the provider you choose. Where a provider has given indicative pricing you will see it on their listing; otherwise you request a quote and agree the price directly with them before work starts.
How do I choose the right provider? +–
Compare service details, coverage, pricing approach and any verification badges shown on the profile. We show whether a provider has confirmed their contact details, identity or business, so you can weigh that up before you get in touch.
Are providers insured and checked? +–
Providers may display verification badges where they have confirmed details such as business registration, identity or insurances. Always confirm the specific insurance you need (for example Goods in Transit or Public Liability) directly with the provider before the job.
What if a provider is not registered with us yet? +–
Some listings are compiled from open reference data. You can still send an enquiry on any listing. If you own one of these businesses, contact us and we will help you manage the listing.
Can I cancel or change my enquiry? +–
Yes — enquiries are not binding. You are free to talk to as many providers as you like and arrange the details (timing, access, price) directly with the one you choose.
How do I complain about a provider or a listing? +–
Contact us at support@yellowironrent.com with the listing link and details. We moderate listings and can hide or remove content that is unsafe, misleading or unlawful. If you and a provider cannot agree a resolution, we will help where we reasonably can.
How do you handle my personal data? +–
We only use your details to provide the service and put you in touch with providers you contact. See our privacy notice for what we collect, your UK GDPR rights and how to make a request.
Still have a question?
We are a small team and aim to reply within one working day.